Shop Terms & Conditions

Shopping & Delivery Information

Kaleider Shop Terms and Conditions

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Postage & Delivery

We will process your order and send it on its way to you as quickly as possible. We wrap our orders in strong brown paper or pack in cardboard.

UK: We post from Kaleider Studios using Royal Mail 1st Class and delivery will be in 3-5 working days.

If you need your order quickly or for a specific date just get in touch and we’ll do our best to help. Delivery may take a little longer over busy periods and public holidays, e.g. Christmas, Easter weekend, or Bank Holidays.

Worldwide: We post using Royal Mail International Standard service and delivery will be 5-10 working days.

Important: International deliveries may be subject to local imports and duties and may be affected by customs and excise delays beyond our control. Our delivery charges do not include any locally applied taxes, import duties and/or fees that may be levied by countries outside the UK. These are the full responsibility of the customer.


When you place an order on our website you are accepting our Terms & Conditions of Sale.

Ordering with us

When you place an order we’ll need your name, address, e-mail address, credit / debit card number and card expiry date. For your security, we don’t store your credit / debit card details. This information is processed securely by Shopify.

When your request has been processed we’ll notify you of receipt of your order and you’ll be able to check if all the details are correct. When your order is ready, packed and posted we’ll let you know via email.

It’s useful to have a contact telephone number so that we can quickly reach you if we need to discuss your order.


Payment for all orders is at point of sale and not at point of despatch. Payment is made using our online payment facility and you can pay by credit / debit card, ApplePay, Google Pay or you can use PayPal.

By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit / debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

To be eligible to purchase products on this website you must stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.

Returns and Refunds

We hope you’ll be very happy with your purchases, but understand that you may change your mind and wish to return an item and seek a refund. If this is the case you need to let us know in writing no longer than 14 days after the date on which you received the products.

Please email us at with your contact details and your order number and let us know why you are returning an item so that we can put things right for you. You will then be sent a returns address and details of how to proceed.

You will need to return your item in good condition within 14 days of notifying us, ideally with its original packaging.

Please note that we’re unable to offer free returns at this time.

If you’re returning a product because it is faulty we will pay the return delivery costs.

If you return goods to us, please obtain proof of posting. We can’t accept liability for returned goods being lost or damaged in transit.

Refunds are processed when returned goods have been received. Please note that refunds can take up to 10 working days to complete.

Privacy is a UK based website. We take your personal privacy very seriously and will not sell, distribute or disclose information about you unless approved by you or unless we are required to do so by law.

We use SSL encryption technology, which is a secure system that protects your personal information when you enter potentially sensitive details on our site.
If you place an order with us your payment details are processed securely by Shopify. We do not store your credit card / payment details. Shopify encrypts data sent to and from us and our customers using the HTTPS protocol. Shopify and all online stores powered by Shopify are Level 1 PCI-DSS compliant.

When you place your order you’ll be asked to provide your name, address, email address and telephone number (optional) so that we can fulfil your order. You’ll also be asked to provide a name and address for shipping/delivery.

For your security and ours, Shopify uses automated fraud screening. A transaction may be stopped if automated checks indicate that stolen or fraudulent payment information is entered at our checkout.

When you place your order you will also be asked if you would like your name and email address to be added to our mailing list. This is not a pre-ticked box. If you opt to join our mailing list we’ll only use your details to send you updates about offers or about our other work. You can unsubscribe at any time.

If you have any specific questions about how we handle your data please email us on

Registered address

Kaleider Ltd
Kaleider Studios
45 Preston Street
Exeter EX1 1DF

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